Privacy Policy for Ringmate

Thank you for choosing Ringmate, a platform that bridges casual dating and traditional matchmaking with cutting-edge technology and cultural sensitivity. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our application, website, or services.

1. Introduction

This Privacy Policy applies to all users (including members, guests, and family participants) of Ringmate. By using our services, you acknowledge that you have read and understood this policy, and you agree to the collection and use of your information as described.

2. Information We Collect

We collect information to provide a personalized and secure matchmaking experience. This includes:

A. Personal Identification Information

• Full name, date of birth, gender, and mobile number
• Email address and physical location (for regional matches)
• Profile photos and optional short video or voice bios
• Aadhaar, passport, or other identity documents (for verification)
• Government ID for verification of identity (optional but recommended)
• LinkedIn or professional details (optional for trust badges)

B. Relationship Intent & Compatibility Information

• Selected relationship intent modes (e.g., casual, dating, marriage)
• Questionnaire responses: personality traits, emotional intelligence, values
• Cultural preferences (religion, community, language, lifestyle)
• Family details (when voluntarily included in matrimonial mode)

C. Family Participation (Optional)

• Names and contact of invited family members
• Family’s shortlisted or approved profiles (with your consent only)
• Communication between family members and the platform (not with matches unless permitted)

D. Usage and Device Information

• IP address, device type, OS, browser type, and access times
• Logs of in-app activity: swipes, messages, profile views, matches
• Geolocation (only if user enabled for local match filtering)
• Crash data and diagnostics

E. Payment & Subscription Data

• Purchase history (for premium plans or features)
• Payment method, billing address, and transaction IDs
• We use secure third-party gateways (e.g., Razorpay, Stripe, Google Pay)

3. How We Use Your Information

We use the data to:

A. Operate and Personalize the App

• Create your profile and match you based on your intent and preferences
• Use AI algorithms to improve compatibility scoring and matching
• Customize your experience based on region, language, and culture

B. Ensure Safety and Authenticity

• Verify identity and intent to build a secure environment
• Provide "Verified" badges based on document and intent checks
• Filter out inappropriate behavior and fraudulent users

C. Enable Communication and Engagement

• Enable chatting, calling, and video interaction (with mutual consent)
• Allow safe family interaction (only if the user activates Family Mode)
• Notify you about new matches, app updates, or event invitations

D. Improve Our Services

• Analyze app usage and performance metrics
• Conduct A/B testing and feature trials
• Use feedback and support queries for service enhancements

E. Marketing & Promotions

• Show relevant ads, subscription offers, and in-app promotions
• Send promotional emails/SMS/push notifications (you may opt out)
• Enable referral programs or reward-based campaigns

4. Sharing of Information

Data is only shared in specific scenarios:

A. With Other Users

• Based on your selected intent and preferences, your profile is visible to potential matches
• Family members (only if invited) can view your matches and preferences

B. With Third-Party Service Providers

• Identity and face verification providers
• Cloud storage and hosting services
• Analytics and AI partners (who process anonymized data only)
• Payment gateways and subscription management services

C. For Legal or Security Reasons

• If required by law, regulation, legal process, or governmental request
• To protect user safety, prevent fraud, and ensure community trust

We never sell your personal data to advertisers or other parties.

5. Family Mode and Consent Handling

Your consent is required before involving any third party or family member:

• You decide whether to enable Family Mode
• Family members get limited access (profile viewing or shortlisting only)
• Your communication preferences (chat/video) remain private unless you choose otherwise
• You can revoke access at any time through profile settings

6. Your Rights & Controls

You have complete control over your data:

• Access: View your data at any time via your profile dashboard
• Correction: Edit or update personal information
• Deletion: Request full profile deletion and data wipe
• Consent Withdrawal: Disable family access, change privacy preferences, opt-out of emails
• Data Portability: You may request a copy of your data
• Deletion: Control how much info is shared or displayed

To make any such request, email privacy@ringmate.com.

7. Data Retention

We keep your data:

• For as long as your account is active
• Up to 6 months after account deletion (unless requested earlier)
• For legal compliance, fraud detection, or dispute resolution

After this period, your data is permanently deleted or anonymized.

8. Security Measures

We employ strict security measures to protect your data:

• Encryption of sensitive fields (AES-256 for storage, HTTPS for transit)
• Biometric/Face ID login (if enabled)
• 2FA (Two-Factor Authentication) for key actions
• Role-based internal access control
• Periodic third-party security audits

However, no system is 100% immune. Please use discretion when sharing personal info.

9. Children’s Privacy

Our app is designed for individuals aged 18 years or older. We do not knowingly collect data from minors. If we become aware of any such data, we will delete it immediately.

10. Cross-Border Data Transfers (NRI Users)

By using the app from outside India, you consent to your data being processed and stored in India. We use secure international protocols to ensure lawful and safe transfers as per applicable regulations (e.g., GDPR for EU).

11. Cookies and Tracking Technologies

We may use cookies and trackers to:

• Maintain your login session
• Personalize app experience
• Measure performance and behavior (e.g., heatmaps)

You may disable cookies via your device settings. Some features may not work properly if cookies are disabled.

12. Changes to Policy

We may update this Privacy Policy from time to time to reflect:

• New features or services
• Changes in law
• User feedback

You will be notified via the app or email. Continued use of the app constitutes acceptance of the updated policy.

13. Contact Information

For any questions, concerns, or requests related to privacy, please contact:

14. Consent

By creating a profile or using the app, you agree to the terms of this Privacy Policy and give consent for data collection, processing, and sharing as outlined.